Terms & Conditions

Terms and Conditions

Eagle Golf Tours Limited is a company registered in England and Wales (Company Number: 02603110). We are an ATOL-protected travel company (ATOL Licence No: 3380) and a member of the International Association of Golf Tour Operators (IAGTO No. 1660).

Please read these Terms and Conditions carefully before booking, as they set out important information about your contract and holiday.

BOOKING YOUR HOLIDAY:

When your deposit is received we will send a Booking Confirmation showing the date balance of payment is due. At this point, a contract has been made between us. Your booking has been accepted, subject to the Terms and Conditions set out below.

BALANCE:

Payment of the balance is due not less than 60 days before the departure date. Should payment not be received by this date we reserve the right to cancel your booking and you will be liable for cancellation charges up to 100% of the final invoice total, in accordance with Clause 4. Where bookings are made within 60 days of departure date full payment should be made at the time of booking.

BOOKING CHANGED BY YOU:

If you, or any member of your party, wish to change any part of your reservation more than 60 days prior to the departure date, a charge of £15 per booking will be made. If the request to change is received less than 60 days prior to departure, we will do our utmost to help, although we reserve the right to enforce cancellation charges as detailed. Any additional Airline charges may also apply.

60-45 days 30%, 44-31 days 60%, 30-0 days 100%. Any additional Airline charges may also apply.

TRAVEL INSURANCE:

It is a condition of booking that everyone has adequate insurance cover in place.

IF WE CHANGE YOUR RESERVATION:

a, Most changes are of a minor nature and we will advise you at the earliest possible date.

b, We reserve the right to make a major change if necessary. We will notify you as soon as possible and offer alternative arrangements and compensation where applicable, as stated below.  A major change is any of the following changes made before the day of departure: change of airport, resort, outward or return time of departure by more than 12 hours or substitution of the accommodation you have booked with one of a lower classification.  You then have the choice of accepting our alternative arrangements (together with the offered compensation) or canceling, in which case a full refund of all monies paid will be available.  Notifications of your acceptance or refusal of the alternative arrangements must be received by us in writing within 3 days of our notice of the change to you.  Compensation per person for major changes more than 60 days – Nil, 29-59 days – £10, 15-28 days – £20, 0-14 days – £30.

c, Occasionally it is necessary to amend golfing arrangements or cancel tournaments if the minimum number of entrants is not achieved.  Eagle Golf Tours reserve the right to do this.  Amendments will be advised and alternative arrangements offered wherever possible.

IMPORTANT NOTICE – IF WE CANCEL YOUR RESERVATIONS:

Due to operational problems, it may become necessary for us to cancel your reservation totally. We will do our utmost to avoid such a situation, but should it arise, we will offer you alternative arrangements, an allowance of £20 per person off another holiday of your choice from the Eagle Golf Tours brochure, or a full refund of all monies paid to ourselves.  We will not cancel your holiday within the period of 8 weeks prior to your departure unless the cancellation is caused by the occurrence of events beyond our control.  Where compensation payments are accepted for major changes or cancellation, Eagle Golf Tours will not be liable for any other claim for compensation or expenses.  The above compensation payments are not applicable if the change is due to events covered under section 14 (Force Majeure).

CONDITIONS OF TRAVEL:

In respect of carriage, the conditions of the Airline and Coach companies apply, some of which may limit or exclude liability.  These conditions are subject to Government rulings and, in the case of an Airline, the conditions of carriage are laid down by the Warsaw Convention of the 12 October 1929, or as amended at the Hague, 28 September 1955.  Full details of the same are clearly stated on your Airline Tickets, and details are available on request.

JURISDICTION:

This contract between any client and ourselves shall be subject to English Law.

OUR LIABILITY TO YOU:

Eagle Golf Tours only accept responsibility in respect of holiday arrangements made which are wholly within our control. Eagle Golf Tours can accept no liability whatsoever in respect of action taken by employees or Agents of any establishment or service. Please note, all your holiday arrangements are subject to the conditions of the relevant supplier, some of which exclude the suppliers’ liability to you.  You are deemed to have accepted these conditions, which can be obtained from ourselves or suppliers on request.

FORCE MAJEURE:

What is Force Majeure?

Force Majeure means an unexpected event outside our control, which prevents or delays us from fulfilling your holiday booking. Examples include war, strike, terrorist activity, natural disasters, major weather disruption, epidemic, airline changes/cancellations, or government action.

It is regrettable that we cannot accept liability or pay compensation where we are forced to delay, curtail, cancel or in any way alter your holiday, or where the prompt performance of our contractual obligations is affected in any way, as a result of events amounting to force majeure.  These include war, or threat of, civil strife, riot, terrorist activity, industrial disputes, epidemics, health risk, fire or adverse weather conditions, technical problems with transport closure or congestion of airports, changes and cancellations by airlines, government action and any circumstances outside our control, also including natural or nuclear disaster.

YOUR FINANCIAL PROTECTION:

We hold an Air Travel Organiser’s Licence (“ATOL” licence number 3380) which means that when you purchase a flight-inclusive package from us your money is protected.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels, and other services) is listed on it.

For further information about financial protection and the ATOL Certificate go to www.caa.co.uk.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate or a suitable alternative. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative at no extra cost to you. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations, and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme or your credit card issuer where applicable.